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Refund policy

Cancellation & Refund Policy

Thank you for shopping at Pink by Rinkal Luthra. Please read this policy carefully before making a purchase on our website pinkbyrinkalluthra.

Cancellation Policy:

  • All sales are final once an order has been placed on pinkbyrinkalluthra.com.
  • We do not accept cancellation requests for any orders under any circumstances.
  • Please ensure all details (shipping address, size, color, etc.) are correct before completing your purchase.
  • We are unable to modify orders once they have been placed.
  • If you need assistance before placing your order, please contact us at luthra.rinkal@gmail.com.

Refund Policy:

  • We do not offer refunds on any purchases made through our store.
  • All sales are considered final once payment has been processed.
  • No refunds will be issued for change of mind, incorrect size selection, or any other customer-initiated reasons.
  • We strongly encourage customers to review product descriptions, sizing information, and images carefully before making a purchase.

Damaged or Defective Items:

  • In the rare case that an item arrives damaged or defective, please contact us within 48 hours of receiving your order.
  • Email us at luthra.rinkal@gmail.com with the following information:
    • Your order number
    • Description of the issue
    • Clear photos of the damaged/defective product
  • We may, at our sole discretion, offer store credit or a replacement for confirmed cases of damaged or defective items.
  • Please note that slight variations in color, texture, or finish are not considered defects.

Missing Items:

  • If your package is missing items that were included in your order confirmation, please contact us within 48 hours of receiving your package.
  • Email us at luthra.rinkal@gmail.com with your order number and a description of the missing item(s).
  • Our team will investigate and respond to your inquiry as soon as possible.

Contact Information:

If you have any questions about our Cancellation & Refund Policy, please contact us:

  • Email: luthra.rinkal@gmail.com
  • Address: Pink by Rinkal Luthra, Sector 3D Rohini, D-14/58, Delhi, DL, 110085, IN

We appreciate your understanding and thank you for shopping with Pink by Rinkal Luthra.